We now have Peace of Mind since we changed to Better IT Solution.

As a law enforcement agency professional, the peace of mind knowing I have a very knowledgeable IT staff assisting us with all our operational systems, knowing the entire network is protected from attack and all our devices are up to date with anti-virus software is essential. We love the low service response time and the time to correct any the issues, so it doesn’t interfere with our duties. As a police department working 24/7 this is a huge advantage having a company understanding these needs!

Since we have switched to the Better IT Solution, I can say our down time or critical incidents of failure have gone to basically zero. In the past, we would have to wait days or even a week to have issues corrected. We utilize complicated state reporting systems that are very sensitive and require timely reporting. We have not had to send any letters of explanation since switching to Better IT Solution.

I can honestly tell any company that their service and knowledgeable staff will give you a peace and comfort within the first few months of service. We have had extensive work done to replaced and moved our networking closets to better locations while switching the department over from mechanical security to keyless entry systems. During these upgrades, we did not have any issues with the partnership and implementation of new systems or software. We also launched a cloud base Taser cam system through our agency and this implementation worked flawlessly. Better IT Solution staff worked with the company in a timely manner and had us launched on the new system for evidence.com without any issues. We utilize Mobile Data Terminals (MDT) in all patrol units as well. MDTS require a link for syncing up the reports of incident or data transfer of citations to the server. Better IT installed an excellent inside and out Wi-Fi system to help with the MDT units. There are many advantages of working with their staff with such a broad knowledge of IT systems. I have not had any new system upgrades or technical issues that could not be improved or corrected by Better IT Solution.